Is there any way to export and im[ort in HESK?

HESK (the free PHP helpdesk system) doesn’t have a polished “one‑click import/export” feature for tickets built into its admin panel, but there are a few practical ways people handle it depending on what you’re trying to move.

Export Options

Database Export (MySQL/MariaDB): Since HESK stores everything in a MySQL database, the most complete way to export is to use phpMyAdmin or the mysqldump command. This gives you a full backup of tickets, users, and settings.

CSV Export (Reports): HESK’s built‑in reporting lets you export ticket lists to CSV. This is useful if you just want a spreadsheet of tickets, not a full system migration.

Knowledgebase Export: Articles can be exported by dumping the hesk_kb_articles table from the database.

Things to Watch

Ticket IDs and relationships (like attachments, categories, and staff assignments) must match the schema, or you’ll end up with broken links.

If you’re migrating between servers, the safest method is a full database export/import plus copying the /attachments folder.

To make this actionable:

If you just want a backup or migration, do a full database export/import.

If you want to analyze tickets in Excel, use the CSV export.

If you need to import tickets from another system, you’ll likely need a custom script or direct SQL inserts.

HESK (the free PHP helpdesk system) doesn’t have a polished “one‑click import/export” feature for tickets built into its admin panel, but there are a few practical ways people handle it depending on what you’re trying to move: